Refund and Returns Policy

Refund & Return Policy

1. Overview

We are committed to supplying high-quality mechanical components. If you receive a product that is defective, damaged, or incorrect, you may request a return or refund in accordance with the terms outlined below.
2. Eligibility for Returns

Returns will be accepted only if:
1. The product is defective, damaged, or incorrect at the time of delivery
2. A return request is submitted within 5–7 days from the date of delivery
3. The product is unused, uninstalled, and in its original condition
4. All original packaging, documentation, and accessories are intact
5. Returns will not be accepted in the following cases:
6. Products that have been used, installed, or modified
7. Damage caused by improper handling, storage, or installation
8. Custom-manufactured or made-to-order items
3. Return Procedure

To initiate a return request:
1. Contact us at [your email/contact details] with your order information
2. Provide clear photos or videos showing the issue
3. Our team will review the request within 2–3 business days
4. Upon approval, return instructions will be shared
4. Refund Policy
1. Refunds will be processed only after inspection and approval of the returned product
2. Approved refunds will be issued to the original payment method
3. Please allow 7–10 business days for the refund to be processed after approval
5. Replacement Policy

Where applicable, we may offer:

Replacement of the defective or incorrect product, or
Refund, if replacement is not feasible
6. Return Shipping
If the return is due to our error (defective or incorrect product), we will bear the return shipping cost
In other approved cases, return shipping costs may be the responsibility of the customer
7. Non-Returnable Items

The following items are not eligible for return or refund:

Custom-built or specially manufactured components
Products sold under clearance or special discounts (unless defective)
8. Order Cancellation
Orders may be cancelled within 24 hours of confirmation
Once an order has been processed or dispatched, cancellations will not be accepted
9. Contact Information

For any return or refund-related queries, please contact:

Email: rfqcomponent@gmail.com
Phone: +91 9408107267